Case study · B2C · Mobile
On-demand service booking app
Customer and provider apps for booking, live tracking, payments and ratings, with an operations panel.
B2C · Mobile- Category
- B2C · Mobile
- Industry
- Consumer services
- Platforms
- Android, iOS, Admin web panel
- Technologies
- React Native, Node.js, MongoDB, Redis
01
Business problem
Bookings were taken by phone and coordinated manually, which limited capacity and left customers without status updates.
02
Solution
A customer app for booking and payment, a provider app for job management, and an admin panel for dispatch and support.
03
Result
Customers book and pay in the app and follow their booking in real time, while the operations team manages demand from one panel.
Scope
What we built
- Customer app for Android and iOS
- Provider app with job queue and navigation
- Real-time status and push notifications
- Online payments and invoices
- Admin panel for dispatch and support
Approach
- Step 1
Prototype before build
A clickable prototype was tested with customers to simplify the booking flow before development.
- Step 2
One codebase, two platforms
React Native kept Android and iOS in step without doubling the effort.
- Step 3
Built for real time
Socket-based updates keep customers, providers and the operations team in sync.
Start a project
Have a similar project in mind?
Tell us about the problem you want to solve and we will outline how we would approach it.